Tell us something about you:
Strictly speaking, I'm a software developer by education but my practical expertise extends far beyond this and the progression to here didn't follow a linear path. My first several years after school were spent working for and (and later managing) our call center and support teams, helping our customers on the "Front Lines". I'm innately comfortable with mechanical and electrical systems and the ability to troubleshoot their espresso machines sight-unseen came naturally. The challenge of educating a customer to properly perform their own repairs, as well as inspiring them with the confidence to do this in the first place, was one of my favorite aspects of the job. My fascination with streamlining the customer journey is something I carry with me to this day.
What excites you most about coffee?
"Coffee" represents to me a vibrant and ever evolving ecosystem in which ages-old traditions are endlessly revisited and challenged, changing to adopt new capabilities brought to bear by the arrival of cutting edge techniques and technology. Strategically altering any of the many variables of the brewing process can produce a wide range of different outcomes. It's a living industry, and working with it is inherently experimental and fun.